Last Updated: August 25, 2026

Benchmark Association Management, LLC (“Benchmark,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of the homeowners, residents, board members, clients, vendors, and others we serve. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you regarding your information.

Benchmark may collect personal information that you provide directly to us, including:

• Name
• Property and mailing address
• Email address
• Telephone and mobile phone number
• Homeowner, resident, tenant, or association information
• Account and payment-related information
• Information submitted through our website, homeowner portal, forms, emails, or other communications
• Maintenance requests, architectural requests, amenity reservations, and other association-related information
• Any other information you voluntarily provide to Benchmark

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, and website usage information.

Benchmark may use personal information to:

• Provide community and association management services
• Communicate with homeowners, residents, tenants, board members, vendors, and clients
• Respond to questions, requests, and service inquiries
• Provide community announcements, notices, reminders, and emergency communications
• Process payments and maintain association records
• Administer homeowner accounts and online services
• Coordinate maintenance, repairs, and vendor services
• Fulfill contractual and legal obligations
• Improve our website, services, and communications
• Protect Benchmark, our clients, and the communities we serve

Benchmark does not sell or rent personal information.

Information may be shared when reasonably necessary to provide management services or conduct association business. This may include sharing information with an applicable homeowners association, board of directors, attorneys, accountants, insurance professionals, contractors, vendors, payment processors, technology providers, and other service providers.

We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect the rights, property, or safety of Benchmark, our clients, homeowners, residents, or others.

Benchmark may offer SMS or text messaging to provide association-related communications, including community announcements, account notifications, maintenance updates, meeting reminders, emergency notifications, service updates, and other relevant communications.

SMS consent and mobile phone numbers are not shared with third parties or affiliates for marketing or promotional purposes.

Benchmark does not sell, rent, or provide SMS opt-in information or consent to third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to telecommunications carriers, messaging platforms, and other service providers solely as necessary to facilitate and deliver Benchmark's SMS communications.

Consent to receive SMS messages is voluntary and is not a condition of receiving services from Benchmark or an association managed by Benchmark.

Message frequency may vary. Message and data rates may apply depending on your wireless carrier and service plan.

You may opt out of SMS communications at any time by replying STOP to a Benchmark text message. You may reply HELP for assistance.

Benchmark takes reasonable administrative, technical, and organizational measures to safeguard personal information from unauthorized access, disclosure, alteration, misuse, or loss.

While we take reasonable steps to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

You may contact Benchmark to request that we update or correct personal information maintained by us.

You may unsubscribe from certain electronic communications by following the instructions contained within those communications.

For SMS communications, you may opt out at any time by replying STOP.

Certain communications may still be necessary to administer your association, account, property, or other services and may be provided through alternative communication methods.

Benchmark's website or homeowner portal may contain links to websites or services operated by third parties. Benchmark is not responsible for the privacy practices, security, or content of independently operated third-party websites.

We encourage you to review the privacy policies of third-party websites and services before providing personal information.

Benchmark's services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under the age of 13 through our website.

Benchmark may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable requirements.

When changes are made, the updated Privacy Policy will be posted on our website with a revised “Last Updated” date.

If you have questions regarding this Privacy Policy, your personal information, or Benchmark's privacy practices, please contact:

Benchmark Association Management, LLC
Email: rana@benchmarkhoa.com
Phone: 303-827-7414
Website: www.benchmarkhoa.com